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We’re certainly living and working through an historic moment, and it’s a tipping point for technology adoption. The release of commercially available large language models in late 2022 was the game changer that caused a storm of excitement in legal, and studies show that companies and firms with greater exposure to AI or generative AI following the release of ChatGPT are making substantially more money than those with less exposure. That data is getting noticed at the top of organisations, so we’re seeing a top-down approach to the infusion of AI which, along with process rigor, is the key to accelerating adoption.
innovation in legal is more than generative AI, and not all processes and solutions will require AI. One of the positive unintended consequences of the release of commercially available GenAI has been that it has sparked an innovation renaissance of sorts in companies and firms, and we’re seeing a lot of interest in process improvement and systems thinking from many legal professionals who have not been focussed on those things in the past. To the extent that this offers a much needed boost to change management processes and innovation acceleration more generally in firms and legal departments, this technology may actually be even more valuable than we realise today.
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There’s a huge advantage to getting started now, but we still have to remember that
Mike Haven
Head of Legal Operations, Intel
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As we’re building out automations, it’s always client-focussed. Getting things turned around really quickly is a big part of it. But we also want consistency. That’s the beauty of generative AI — we can have consistency in terms of the structure and having the right information. And honestly, one of the bigger pain points in the office has been that our lawyers would like to have more interaction with clients. To be able to get on the phone with them, talk to
them, be their advisors and their counselors and not necessarily just have to be behind the screen, pounding out documents. So that’s a benefit people appreciate. And I would say don’t assume that you can wait on this. The economics of the practice of law are changing rapidly as a result of AI technology. And whether you like it or not, you have to learn about it and plan how your law firm is going to evolve over time.
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Greg Siskind Co-Founder, Siskind Susser (Inspire AI Award Winner 2023)
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