NEWS RELEASE – FOR IMMEDIATE RELEASE April 11, 2021 City of Sanibel Contact: City Manager’s Office (239) 472-3700
Lee County Electric Cooperative (LCEC) SmartHub Tool to Report Outages & View Outage Maps
We remind all Sanibel property owners that LCEC, the electric power supplier on Sanibel Island, has an app for mobile devices and an online tool called "SmartHub". This customer service tool provides access to view electric account information and usage history, pay bills and report power outages. SmartHub allows customers to request a call or text when power is restored or to let you know when your power usage exceeds a self-determined threshold. This is especially helpful for seasonal residents who may want to know if usage declines or spikes due to equipment failure at their location. LCEC also provides an outage management map that can be accessed at https://www.lcec.net/reliability/storm-center/outage-map. Customers can visit the site and view areas that are experiencing outages by zip code, region or county and see the number of customers impacted and if a crew has been assigned. To register as a new user you can visit SmartHub on the LCEC website, www.lcec.net or through their mobile app offered in the Apple Store® or in the Android® Market. • For more information on how to download the SmartHub app on your mobile device https://www.lcec.net/my-home/smarthub/downloading-the-smarthub-app • For more on how to set up your account on the SmartHub app https://www.lcec.net/my- home/smarthub/account-set-up-on-a-mobile-device • For information on how to set up your SmartHub account using your computer https://www.lcec.net/my-home/smarthub/setting-up-an-account • For more on what SmartHub can do https://www.lcec.net/my-home/smarthub -END-
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