Detailed Compliance Gap Analysis to EB Spec. 2678P NAV15, NAV16, NAV17, NAV20
Category
Checklist Questions
Quality Manual Section Name and Number Section 8.5.3 Property Belonging to Customers or External Providers Section 8.5.3 Property Belonging to Customers or External Providers Section 8.5.3 Property Belonging to Customers or External Providers
Related Procedure Name and Number
Compliance Description
Suggested Audit Interview Question
OQE to Request
Gaps in the Quality Manual
Supplier Information
Additional Controls
1. Is there a documented process for the control of customer property?
Procedure P-022 Rev. A
There is a documented process for the control of customer property.
Can you describe the process for the control of customer property?
Customer property control process documentatio n Customer property verification and safeguarding records Records of receipt, verification, and disposition of
No specific mention of customer property control process.
Section 8.5.3, Define customer property control process.
Additional Controls
2. Are customer properties identified, verified, protected, and safeguarded?
Procedure P-022 Rev. A
Customer properties are identified, verified, protected, and safeguarded.
How are customer properties identified, verified,
No specific mention of customer property verification and safeguarding. No specific mention of maintaining records for customer property. No specific mention of handling customer complaints and feedback. No specific mention of controlling nonconforming outputs.
Section 8.5.3, Define customer property verification and safeguarding.
protected, and safeguarded?
Additional Controls
3. Are records maintained for the receipt, verification, and disposition of customer property?
Procedure P-022 Rev. A
Records are maintained for the receipt, verification, and disposition of customer property.
How do you maintain records for the receipt, verification, and disposition of customer property? What procedures are in place for handling customer complaints and feedback? Can you describe the process for the control of nonconforming outputs?
Section 8.5.3, Maintain records for customer property.
customer property
Additional Controls
4. Are there procedures in place for handling customer complaints and feedback?
Section 8.2.1 Customer Communication
Procedure P-023 Rev. B
There are procedures in place for handling customer complaints and feedback.
Customer complaints and feedback procedures
Section 8.2.1, Define procedures for handling customer complaints and feedback.
Additional Controls
5. Is there a process for the control of nonconforming outputs?
Section 8.7 Control of Nonconforming Outputs
Procedure P-024 Rev. C
There is a process for the control of nonconforming outputs.
Nonconformin g outputs control process documentatio n
Section 8.7, Define process for controlling nonconforming outputs.
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