Person Specification
The successful candidate will be able to demonstrate:
Qualifications and Experience • Possession of a degree or relevant professional qualification. • Significant experience in a successful senior leadership role(s) in a public sector or private organisation of a similar size and/or com - plexity, a relevant sector such as in higher/further education, in pur - pose-built student accommodation (PBSA) operations, in housing charities or with another major (student) accommodation service provider. • Experience of leading and managing strategic and operational change affecting teams, infrastructure, and systems. • Experience of policy development. • Experience of creating a culture where colleagues are motivated and supported to achieve the organisational goals, mission, and values. • Experience of leading teams to efficiently provide excellent service and customer satisfaction, and the delivery of continuous improve - ment. • Experience of shared housing / PBSA portfolio development. • Experience of managing operational and reputational risk and planning business recovery/continuity. • Experience of working in a regulated environment is preferable.
Skills,Ability and Knowledge • Evidence of an ability to think strategically and set the strategic direction of an organisation and/or large service. • A proven ability to inspire, lead, manage, and develop an organi - sation and/or large service effectively. • A proven ability to establish and sustain both outstanding custom - er service and a high-performance management culture with an absolute commitment to Health and Safety and associated legal/ code of practice requirements. • The ability to identify strategic opportunities to develop and im - prove environmental sustainability, in terms of carbon neutrality, reduction of energy and water consumption and efficient waste management. • A good understanding of the operation of Higher and Further Ed - ucation in the UK, with relevant understanding of Education policy and Housing policy. • An understanding of Company and Charity law. • An understanding of Building Safety and Fire Safety standards and relevant legislation. • The ability to represent the organisation publicly, through excellent communication skills (verbal, written and presentational) at a stra - tegic level, for both internal and external audiences. • Strong analytical skills and an understanding of how management information systems can provide data to inform decisions. • Strong financial and commercial management skills. • Effective problem-solving skills, with the ability to resolve complex leadership and management issues. • Highly developed interpersonal skills to build contacts, negotiate, influence, network and nurture relationships effectively. • High levels of emotional intelligence, confidence, resilience, and energy. • The ability to handle intense work activity and to work effectively under pressure. • A commitment to creating an equal, diverse, and inclusive work - place and have a successful track record of developing and imple - menting equality, diversity and inclusion (EDI) solutions within a similar organisation.
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