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GREAT INCENTIVES ONOFFER! Royal Mail has introduced a number of new incentive schemes that offer discounts in the formof postage credits. The good news is that you can redeemall of these with Whistl! The First Time User Scheme is for customers who have never used advertising mail or who haven’t used it for the previous two years. Customers can qualify for discounts of between 2.5p-15p an item (depending on the product and service used) for up to threemailing campaigns within a 12month period. Discounts are significantly higher for mailings completed before 30 June 2017, so be quick if you want to take advantage! The Testing and Innovation Scheme offers discounts for customers testing new mail applications such as a welcome pack or promotional messages on statements and invoices. Discounts vary between 15% for advertising mail and 30% for business mail. In the case of business mail there is an additional offer of a 10% discount for six months to support the roll out if the test is successful. Royal Mail’s Scheme for Growth is ideal for AdMail, greenPost and Doordrop Media customers seeking lower mailing prices for their advertising mail. It’s a great way of testing newmarkets or adding a teaser or follow upmailer to an existing campaign. It’s not just senders of mail that can benefit. There’s also a Scheme for Catalogues that aims to achieve lower prices for catalogue weights between 101-150g. That means you could increase the number of pages in your catalogue, add a letter or large letter without incurring a price increase. Formore details on all of the Royal Mail Incentive Schemes visit www.whistl.co.uk
Great news! You now have evenmore ways to get in touch with us if you have a query about a tracked parcel.
Our new Click to Chat service, available 7 days a week from8am to 11pm, enables you to talk online in real time to an expert with just the click of a button. Similar to instant messaging, Click to Chat is available via the parcel tracking page within Despatch Manager and provides a quick and convenient way of accessing the support you need, whether it’s a simple question about an item you’re tracking or an issue that needs resolving. Irene Boctor, Head of Customer Service at Whistl said: “Click to Chat is a fantastic new communications channel that complements our traditional customer support services. We’re always looking at ways we can improve the customer experience and this new online service gives customers another way of getting in touch with us during extended working hours, 7 days a week.” For more information about Click to Chat contact your Whistl Customer Services representative.
This new online service gives customers another way of getting in touch with us during extended working hours, 7 days a week.
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Whistl Magazine • Spring 2017
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