POLICIES
ADR PRODUCT POLICY Achieving customer satisfaction, and delivering a high-quality customer experience, are key elements among the values on which our organization is based. The company will make every effort within the policies outlined herein to ensure customer satisfaction and build lasting customer relationships. Every order is important to us. Our craftsmen make products to the specifications of our customers. Once an order moves into production, physical and financial resources are committed to fulfilling a specific individual request. These policies enable us to ensure consistency and produce equitable interactions. ORDER REVIEW Please review your order very carefully before it is submitted. It’s especially important to be certain that lengths and finishes are correct. It’s also important to verify whether merchandise is being sold individually, in pairs, or packaged in other quantities. ORDER CONFIRMATION A sales order confirmation email is sent shortly after an order is received. Please review this confirmation promptly and notify ADR at gcs@antiquedraperyrod.com if there are any issues. PRODUCTION TIME We are a manufacturer of made-to-order materials customized according to fabrication selections specified by our clients. Production times can vary depending on the items being made, levels of overall demand, and unforeseen conditions and circumstances affecting the marketplace such as weather and the Covid-19 pandemic. We strive to ship most orders within 20 business days of the date an order is confirmed (excluding oversized rods, cornices, and custom items). Production and delivery times are not guaranteed so please do not schedule installation until your products have been received, inspected, and accepted. ADR is not responsible for any fees incurred from missed installations or deadlines. ADR always will do its best to communicate about any deviation from its typical production and delivery times. Should there be a significant delay in shipment of your order you will be contacted via email or telephone. Please call or email us with any questions regarding shipping or any order status inquiries. CHANGES AND CANCELLATIONS Orders may be changed or cancelled without penalty the same day the order is placed. ADR must be notified of the intent to change or cancel the order via an email received before 5 pm Central Time. Send the notice to gcs@antiquedraperyrod.com . Orders changed or canceled after 5 pm Central Time the day the order is placed will incur a 25% change order fee as long as notice is provided prior to shipping. Credit is issued to your account and may be applied to subsequent ADR purchases only. Credit is good for one year from the date the email cancellation or change request is received. Once your order is completed, you will receive an email notifying you that it has either (i) shipped or (ii) is ready for pickup as specified in the order at the time of purchase. You have 30 days from the date you are notified of your order’s completion to either return it or request an exchange.
RETURNS/EXCHANGES POLICY Returns and exchanges after an order is completed will incur a 50% restocking fee (shipping charges, if any, are not credited). Returns and Exchange credit is issued to your account and may be applied to subsequent ADR purchases only. Credit is good for one year from the date the returned products are received and accepted. Shipping charges for returned and exchanged merchandise are the customer’s responsibility. To return or exchange eligible merchandise, contact gcs@antiquedraperyrod.com and request a Return To Vendor Number (RTV) and return instructions. If you do not obtain an RTV, ADR will be unable to track and process your return or exchange. ADR does not offer exchanges or refunds on joined rods, bed hardware, cornices, or custom items. SHIPPING POLICY Completed order shipments are processed within two business days following completion of production. Orders are not shipped on weekends or holidays. Customers choosing to have an order delivered will receive a confirmation email providing notification the order has shipped. The tracking number(s) contained in the email will be active within 24 hours. You also can always contact ADR to inquire about the status of an order. Call (214) 653-1733 or send an email to gcs@antiquedraperyrod.com . When the shipment arrives, please inspect the packaging before accepting delivery. If the condition of the packaging causes you to suspect damage may have occurred to the contents in transit, please notify the delivery driver that you are refusing delivery. It will be helpful with damage claims if you (i) notify ADR of the situation and (ii) photograph the packaging and send those photos to ADR at gcs@antiquedraperyrod.com . If you accept delivery, please inspect the order for accuracy, completeness, and condition within 48 hours of receipt (must be prior to installation). If there is an issue, please notify ADR immediately by email gcs@antiquedraperyrod.com , fax (214) 653-1776, or phone (214) 653-1733 and we will determine the best way to resolve the matter. ADR is not responsible for any fees incurred from missed installations or deadlines. NON-TRADE REFUND FEE ADR sells exclusively to the interior design, window treatment and associated trades and carefully guards this commitment. If an account is created, and an order is placed online, that is deemed to have been made by an individual that is not a valid trade customer, the order will be cancelled (with notice) and charges will be refunded after ADR deducts an administrative fee of 10% of the amount charged when the order was created.
77 AntiqueDraperyRod.com | 214-653-1733 |
Guide contains Manufacturer’s Suggested Retail Prices.
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