PROFESSIONAL VOICE
“It all about the personalized little ‘wow’ moments we create for our guests!” Slang and luxury never go together May give an im ression that we don't care May impact how guests view our brand Appropriate pace Too fast- guests may have trouble understanding us or may think you are too busy to assist them Our voice has a calm and graceful tone Maintain composer so guest feels valued, take time to answer questions shows they are your top priority Be clear and highly articulate
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