TELEPHONE ETIQUETTE
“It all about the personalized little ‘wow’ moments we create for our guests!”
Answer the phone within 3 rings
If you need to put a guest on hold , ask for permission, then wait for h ir reply before connecting
“I’d be happy to check for you, would you mind if I put you on a brief hold?....sure….Thank you.”
Guests should not be put on hold for more then a call back should be offered in this case and specify when you will return their call ( ASAP) “ Mr. Smith, it may take me a minute or two to confirm may I place you on hold , or would you like me to call you back?” 30 SEC
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