THOUGHTFUL SERVICE
“It all about the personalized little ‘wow’ moments we create for our guests!” Thoughtful = shows we care for them GATHER INFO Small pieces of info/ preferences about the guest LOOK FOR OPPORTUNITES Times in the guests experience where you can use this info SHOW YOU CARE Thoughtful = making our guest feel specia
Small gesture to show your care and concern for them as an individual
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A: Ball, learn..offer
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