USING GUEST NAME
“It all about the personalized little ‘wow’ moments we create for our guests!” Name sandwich – beginning, middle, end of a conversation – minimum once and max 3 times If you don’t know how to pronounce a guest name try it with confidenceor ask them Remember to always SHARE and RECORD the guest name ( include pronunciation for difficult ones ) When you know guest name – USE IT
A: …name practice
23
Made with FlippingBook Annual report