PERSONALIZED INTERACTIONS
“It all about the personalized little ‘wow’ moments we create for our guests!” Welcome Vs. Welcome back!
Make our guests feel like an individual *Personalize the interaction with small info you know
Have a great evening Vs. Have a lovely time at the Opera
Be Interested And Interesting *We should be able to hold a natural and genuine conversation with our guests.
Response Appropriately
Close the conversation
A: partners, holding conversation A: Individual- questions to ask
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