Technical skills & Knowledge
“It all about the personalized little ‘wow’ moments we create for our guests!” After assisting any guest request always ensure they are satisfied with your service “ Is there anything else I may assist you with? “ After making a recommendation, be sure to follow-up to ensure they enjoyed it If you do not know the answer to a guest question, don’t guess or say I don’t know: 1. Offer to find out as quickly as possible 2. If you must say no to a request, be ready to offer alternatives
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