URGENCY
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“It all about the personalized little ‘wow’ moments we create for our guests!” Approach each interaction with a sense of urgency Guest will feel well taken care of a d reassur d their time is important to you If excessive delay in service 1. Keep them informed 2. Explain what is happening 3. Give estimate time 4. Ensure they are comfortable while waiting Urgency is not about speed, it is doing the job perfectly as efficient as possible
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