Offering Unexpected Perks and Amenities
“Live in the sunshine. Swim in the sea. Drink in the wild air.” —R alph W aldo E merson
OUR MODEL FOR CONCIERGE-LEVEL SERVICE
When choosing an attorney, one of the most important considerations is how they make you feel. A lawyer may have a great success rate and a mountain of accolades, but if they make you uncomfortable, the relationship won’t work. You need to be able to open up to your attorney and be completely honest to achieve the best outcome. That’s one of the reasons why we strive to put our clients immediately at ease and go out of our way to show we care. Our clients are not just faceless cases lost among legalese, and we aim to prove it by offering unexpected perks and amenities. One small way we do this is with check-in phone calls to see how our clients are
1. OFFER UNEXPECTED PERKS OR AMENITIES.
2. PERFORM RANDOM ACTS OF KINDNESS.
3. PROVIDE A SUPERIOR DIGITAL EXPERIENCE.
4. PROVIDE AN ENHANCED IN-OFFICE EXPERIENCE.
5. REMOVE CUSTOMER PAIN.
6. SERVE AS A TRUSTED ADVISOR.
S ummer C rab and L emon C arbonara
doing and how we might be able to help. As we’ve shared before, we also have a list of referrals for every service you can imagine. If you need help changing your last name, finding a new pediatrician, or hiring a tutor for your child, we’ve got you covered with a list of people we trust to treat you right. We also aim to surprise our clients with gifts that show we’re thinking about them and their busy lives. Each new client receives an onboarding gift of a notebook with a small and convenient charging station tucked inside. It’s both a way to show we care and a useful tool. The notebook helps our clients stay organized, prepare for meetings, and keep track of their thoughts. Meanwhile, the charging station helps ensure they can always remain connected, even when they’re on the run. We do all of this because we know how valuable the attorney-client relationship is to every case. We also want to build a lifelong connection with each client and become their go-to legal experts. Their needs may not always fall under our practice areas, but we’re always glad to provide a trusted referral. It’s because our clients matter to us. Once every case is over, we also provide our clients with a “bon voyage” gift. It’s a way to celebrate their new beginning while also showing that we hope to be in their lives for the long haul through questions, future legal matters, and client referrals. We’re always glad when a case is over, but we hope it doesn’t mean the relationship has to end.
Inspired by FoodAndWine.com
I ngredients
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12 oz bucatini pasta
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3 oz Pecorino Romano cheese, grated 1/2 cup fresh chives, thinly sliced
1/2 cup olive oil
2 tbsp garlic, finely chopped 1/4 cup drained and rinsed capers, chopped 1 tsp coarsely ground black pepper 6 large egg yolks, beaten
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8 oz fresh crabmeat
1 tbsp grated lemon zest 1 tbsp fresh lemon juice
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Sea salt or kosher salt, to taste
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D irections 1. In a pot of boiling water, cook pasta until not yet al dente. Drain and reserve 1 cup cooking liquid. 2. In a large skillet over medium heat, cook oil and garlic until lightly toasted. Add capers and black pepper, then stir for 2 minutes. 3. Add reserved cooking liquid to skillet and bring to a boil over medium heat. Stir in pasta and cook until al dente. Remove from heat. 4. Stirring constantly, pour egg yolks quickly into the mixture. Add cheese and chives, stirring well until sauce is creamy. Add crab, lemon zest, and lemon juice. Toss together and season with salt.
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