Transurban FY26 Corporate Report Governance and risk
Key risks – Opportunities and threats 1
Change in opportunity within FY26 Continued focus on potential strategic growth opportunities in new and existing markets.
Opportunity
Trend
Example management responses
New business and growth opportunities in our target markets Opportunities to further grow the business, by enhancing existing assets and operations, or pursuing strategic acquisitions, investments or partnership opportunities.
• Telephony system optimisations, incorporating conversational AI across Interactive Voice Response (IVR) and agent enablement • Enhancements to the Linkt app, including home screen redesigns, simplified campaign entry, and fuel savings integration • Implementation of AI-powered search tools to improve digital self-service across app and web • Strategic expansion of partnership offerings, onboarding 7-Eleven and major retail brands • High-value customer engagement campaigns and promotions, including the Summer Giveaway • First-to-market utility partner integrations, including toll credit offers with Origin Energy • Scaling of the Linkt Rewards Program to more than 2 million members, delivering $6.25 million in customer savings and competition winnings in FY26 • Infrastructure Sustainability (IS) ratings, Envision, or equivalent for major projects • Customer hardship programs • Managed motorway initiatives to reduce safety risks (e.g. pre-peak hour speed limit reductions to lower risks of rear-end crashes) • NeuRA partnership (Transurban Road Safety Centre) • Sustainability Strategy tailored to Transurban’s operating context • Support for vehicle safety initiatives, including Kidsafe child car seat (Australia) and Safe Kids Worldwide in North America • Support for lower carbon construction materials through major project specifications and industry partnership with the Materials and Embodied Carbon Leaders’ Alliance • Sustainable procurement program which seeks to actively reduce the risk of modern slavery in our supply chain • Supplier engagement via CDP to assess supply chain climate risks • Operational efficiency initiatives, such as tunnel lighting upgrades, ventilation system optimisation, and increased use of renewable electricity CAVs research and testing • Focus on opportunities aligned to our business strategy • Continue to build collaborative relationships with joint venture and investment partners and other key stakeholders • Demonstrate core capabilities including leadership in road safety, and delivery credibility • Develop new transport and mobility solutions based on evolving technology market needs • Market scanning to identify further development opportunities • Collaboration with existing and new investment partners targeting emerging opportunities • Develop new Customer service offerings utilising existing technology capabilities and working with technology partners • Engagement with government partners focusing on how we can collaboratively achieve long-term and mutually beneficial outcomes • Building technology focused ventures that are globally scalable and deliver transport solutions • Engagement with aligned partners and industry groups
Enhanced customer technology and services offerings Enhancements in Transurban’s customer footprint and technology platforms to drive positive customer engagement outcomes which
Development and expansion of rewards and partnership programs.
differentiates Transurban.
Sustainability initiatives to enhance road user and community experience
Continued focus on sustainability opportunities and associated technologies.
Opportunity to further pursue sustainability
projects which enhance social and environmental outcomes for communities and social licence credentials.
1 Transurban’s exposure to financial risks and the policies we have in place for managing that risk can be found in Note B14: Financial risk management and derivative financial instruments. This section discusses our hedging policies, credit risk, interest rate risk and liquidity and funding policies. Transurban considers the potential impacts of climate-related risks and opportunities in the assessment of our threats and opportunities. For more information on our climate change management strategies and our consideration of transition and physical risks see our Sustainability Report (Climate Statements) from page 34
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