SOCIAL
ESG STRATEGY
ENVIRONMENTAL
GOVERNANCE
APPENDICES
INTRODUCTION
Employees ESRT’s team members demonstrated remarkable resilience and the strength of our culture as we returned to the office in July 2020. Our presence in the office has enabled ESRT to collaborate to pivot and flex to achieve our goals as a team, prioritize talent development, participate in numerous engagement activities together, and engage with our local community through volunteer activities chosen by our colleagues. We focus on internal development, retention of talent, attraction of team members ready to work towards our ambitious goals, and community engagement. We gather feedback through employee surveys and listening sessions and integrate this feedback into our policies and practices. We conduct an Annual Employee Engagement Survey in Q1, and quarterly Employee Engagement “Pulse” Surveys to gather the views of each employee of their own self, department, and of the company. We utilize interdepartmental committees to recommend opportunities for improvement. We drew on insights from our 2020 and 2021 surveys and the work of multiple interdepartmental committees and improved internal communication, initiated company-wide inclusion training, ensured diverse perspectives are represented, continued to encourage and deliver targeted learning and development programs to facilitate pathways for career growth, and revised our Employee Manual to ensure our policies and procedures accommodate our teams’ needs and are sensitive to their preferences so that we can fulfill our mission for our stakeholders. Even in the face of disruptions from COVID, our Annual Employee Engagement Survey in Q1 2022, had an 82% engagement score and revealed the following: • 98% of employees reported they feel the company is committed to a sustainable environment • 90% of employees reported they feel the company offers engagement events that foster employee appreciation and camaraderie • 88% of employees were proud to work at ESRT • 92% of employees were proud of the quality of service we provide to our customers To maintain continuous, timely feedback we commenced Employee Engagement Pulse Surveys, shortened, quarterly five-question versions of our Annual Survey which provide us with valuable insight and information throughout the year.
EMPLOYEE SATISFACTION Our commitment to our employees is exemplified by the results of our 2022 annual employee satisfaction survey 98% of employees reported they feel the company is committed to a sustainable environment 90% of employees reported they feel the company offers engagement events that foster employee appreciation and camaraderie 88% of employees were proud to work at ESRT 92% of employees were proud of the quality of service we provide to our customers
38
Made with FlippingBook flipbook maker