Customers • Champion always, the Customer Service to our students. • Working with all parts of Estates team to ensure that all Planned and reactive maintenance is carried out in a timely customer focused manner. • Manage Contractors reports on Customer Focused SLA and KPI’s. • Ensure we get Value for money. • Benchmark reports against competitors • Monitor Chase/Recall levels and act on reports. People • Champion always, the Customer Service to our students. • Working with all parts of Estates team to ensure that all Planned and reactive maintenance is carried out in a timely customer focused manner. • Manage Contractors reports on Customer Focused SLA and KPI’s. • Ensure we get Value for money. • Benchmark reports against competitors. • Monitor Chase/Recall levels and act on reports. Finance • Reporting on all expenditure for all Health and safety, compliance, reactive and planned maintenance activities at a site, region and national level. • Assist in Annual Budget preparation and 5 Year forecast costs.
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