Welcome & About Whistl
Fair and decent work At Whistl, we are committed to providing our employees with work that offers them security, opportunities and respect. We work hard to ensure that the differing needs of all demographic groups are understood and acted upon to improve satisfaction. To better understand our employees’ needs, we conduct annual employee engagement MySay surveys, and aim to increase survey participation annually. Our 2023 feedback helped inform us where we are doing well, and where we still need to improve. For instance:
Flexible working Flexible working refers to the adjustment of working patterns, hours or location. It can have many social and environmental benefits – such as supporting ageing, unwell or disabled employees and those with parental responsibilities – and therefore ensures that these groups have fair access to work. Where possible, we aim to provide our employees with a flexible working approach. Since 2020, we have permitted our office employees to work from home on two days per week and encouraged them to work in the office on three days. Flexible working can present a challenge for Whistl as a logistics business. A large proportion of our employees work within operations, and for this group, flexible working is not always possible. However, we allow flexible working requests from our operational workers and make decisions based on individual cases. For example, many of our drivers reduced their work hours to four days per week in 2023. This was particularly important as it enabled us to retain a range of skilled and committed drivers and operational employees.
Whistl’s ESG strategy
• 67% agree their manager encourages and supports their development • 55% feel that senior leaders are sufficiently visible and approachable • 81% agree they can be themselves at work
Valuing colleagues
In 2023, we strived to improve the wellbeing of our employees by strengthening their existing support networks and providing a more flexible approach to work. As a consequence, our wellbeing team were recognised for their exceptional efforts when they were awarded the ‘Best Health and Wellbeing Programme’ at the UK Contact Centre Forum National Awards at the end of the year.
Fulfilling opportunities
Preserving our natural environment
Task Force on Climate-related Financial Disclosures
“ On the flexible work shifts, I honestly think it’s a positive step in retaining older employees who don’t want to retire fully, but because of health or family issues would like to reduce their hours.” Alan Gibson, Driver, Bolton Depot
Appendices
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2023 ESG Report
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