Whistl ESG Annual Report 2023

Welcome & About Whistl

About Whistl From our beginnings in the postal sector, the Whistl Group has expanded and diversified to position our business as the UK’s leading logistics specialist, providing efficient, high-quality and competitively priced services across Mail management, Parcel management, Fulfilment solutions, Contact solutions, Cross- border solutions, Doordrop media and Product sampling both in the UK and internationally.

Our dedicated team comprises over 2,100 employees across our headquarters in Marlow and 25 additional warehouses/depots, contact centres and offices across the UK. We support businesses by managing eCommerce/customer journeys from collection to delivery. Our operations span various industry sectors, both private and public, including finance, utilities, eCommerce and charities. Our comprehensive logistics solutions are delivered through seven industry-leading business divisions that seamlessly operate within the Whistl Group and serve our clients and their end-use customers across the UK.

Whistl’s ESG strategy

Valuing colleagues

We are the largest Downstream Access (DSA) provider in the UK, providing efficient services including the collection, sorting and processing of over 50% of the UK’s bulk business mail.

Mail management

We support small- and medium-sized businesses by managing a range of delivery services, both tracked and untracked, through one collection and one point of contact.

Parcel management

Fulfilling opportunities

We offer full-scope order fulfilment through a range of supply chain and customer service solutions.

Fulfilment solutions

We offer tailored customer service solutions to support inbound and outbound customer contact channels.

Contact solutions

Preserving our natural environment

We provide strategic delivery solutions to support our customers as they expand to new markets and manage both export and import requirements.

Cross-border solutions

We are market leaders in audience targeting and doordrop services, including targeted leaflet delivery, catalogues, samples and partially addressed mail.

Doordrop media

Task Force on Climate-related Financial Disclosures

We support our customers with targeted product sampling through a range of channels and techniques.

Product sampling

Appendices

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2023 ESG Report

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