Harper Corporation of america Executive Outlook
Lee Kluttz President
Working directly with our customers and industry suppliers, we connue to push the envelope on new technology and products. This will include our new QD™ Printer – a digital ink proofer enabling you to set your speeds for faster and more consis tent color matching to press. We’re also adding on new cleaners to our HarperScienfic product line; most recently the Anilox Surface Cleaner, an envi ronmental friendly, mul purpose cleaner. Harper has made many developments in the anilox processing and the component side ranging from the lowest porosity and lowest RA ceramic coangs, to the ghtest tolerances of any surface
Since picking up momentum in the 4th quarter of 2016, 2017 has started out very strong. It seems that some of the 2016 issues have been parally resolved, at least enough to let business get back to usual. There was a huge push from customers to pur chase a total digital press, but as fast as they le to go buy them, they seem to be coming back to buy a flexo hybrid type press. The supplier demand for digital is also higher than the customer base is right now. Plus, printers are wanng a one stop press where they can have access to beer cost, faster speeds, and customizaon. Customer service and support sll seem to be the highest demand category from our customers. Cus tomers today have an even higher level of service expectaon than three years ago. A lot of this is dri ven by advancements in technology. Customers don’t just want it easier, faster, and cheaper; they want to feel 100 percent confident that their busi ness needs have been, are, and will be properly taken care of. The number one question from any customer on any given day is, “What do you have new to offer?” If your answer is nothing, then you have probably just hurt you and your company’s chances of getting any business. However, if you do have something new and dif ferent to offer but you can’t provide the customer’s expected level of service and support for that prod uct or technology, you have also probably deterred you and your company from geng the business. This is why at Harper we continue to invest in our technology each and every year. We perform at least two different R&D projects per quarter. We love to take on new challenges every chance we get. By continuing to help customers be better at what they do, we only become better at what we do.
and base technology. We also offer new color coded RTV for our sleeves, end ring and bump ring designs, and now our U.S. patent pending cladless sleeve. This is all great stuff, but none of it would maer if we couldn’t back it up with our service and
support – another area Harper stays significantly in vested in. We know we must have both pieces in order to connue to be successful and true to our Harper brand, as well as connue to grow the flexo graphic industry to whole new levels. Get involved in the flexo industry educaon. There are so many educaonal channels and net working opportunies available in this industry. From programs through the FTA and Phoenix Chal lenge to Harper Roadshows and OEM training cen ters, there is no reason not to take advantage of these offerings. Some are minimal cost with huge reward or absolutely no cost other than me. Whatever you decide, there are so many new and different things out there today in this industry. Just make sure it’s the best fit for what you are doing or what you are trying to accomplish. If you do that and take advantage of all this industry has to offer, you will certainly be successful.
14 Executive Outlook Flexo Market News
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