Quality & Safety Corner Thank You Letters Here are some great responses from recent patients in the RTPES feedback Great service, I’m so happy thank you so much for all the Medical team and nurses they were around all the time with lovely heart and smile. Your service is much appreciated Great level of care given overall. Also of a very thorough checking up medically. Felt that each of the staff engaged well with me. Food was fantastic! Cleaning staff also willing to engage.
The professional, caring staff explaining every step in the process of getting me back to health was beyond my expectations of Ryde Hospital. From Pre-opp. Operating theatre, recovery unit to the ward. Explaining all the steps along the way to re assure to me that I was in safe hands, not just a number to be pushed through the Hospital System. I saw first hand how a patient was verbally abusing the very staff members trying to help this man. The way the several staff members reacted to this abuse was with calming words, finding a way forward, never re acting in any negative manner. That takes patience and professionalism. With thanks and gratitude
I was looked after so well. Fabulous nurses and drs. I was treated exactly the same as a private patient. I I had no fault with anything
Nurses effort to make you feel at ease. Not to worry about anything.
The doctors & nurses were very caring, The diagnostic tests were thorough & fairly rapid. The inpatients were all treated as if very young, this impressed me. As some other hospitals treat older patients, as if it's time to die. Ryde Hospital is tops in my opinion. Quality Cafe This month Ryde held it’s first Quality Café (with biscuits!). There were presentations on two excellent quality projects, followed by the opportunity to discuss individual quality improvement project ideas and queries.
1. BEFAST in ED – Simpy Arora (Stroke CNC) 2. Personal Alarm Clinic – Kat Hood (CAReS)
Jodie Marteau said, “I found the Quality Cafe very valuable - both the presentations to hear the inspiring work other teams are doing here at Ryde but also to be able to discuss our new Vestibular QIP with you. Thanks for your insights and advice”. Next Quality Café on Tuesday 12 August 1pm – all welcome
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