Professional December 2019 - January 2020

“Winning or losing of the election is less important than strengthening the country.” Indira Gandhi (1917–1984) (http://bit.ly/2D4ttmq)

Writing my comment piece is always the moment I perceive the issue’s content in entirety, a time to reflect on the scope of the articles and their relevance. I think you will all find something of interest and application in this issue. The articles on this issue’s feature topic of managing staff (pp 37–41) are important reads, as are Jason’s comments below on the topic. My intention (and hope) is to establish ‘My first time’ (see pp 9–11) as a regular feature, but this needs your help, please. The concept is that the occasion of being involved for the first time in a software implementation project is highly memorable, defining, and hopefully enjoyable. I would be delighted to receive an offer of an

article on your first time. This is also the annual moment to extend my thanks to all those at the CIPP and beyond, without whose support and input production of the magazine would be impossible. Particularly meriting of my appreciation are the designers Nicole Davis and James Bartlett, the policy team for their continual supply of great articles, and Olivia Parkes (and colleagues) for timely delivery of in- house content. I wish you all a great festive season.

Mike Nicholas MCIPP AMBCS (editor@cipp.org.uk) Editor

Chair’s message

The role of the manager is one many aspire to as they develop their career, with some then moving to leader as a natural evolution. It should not be underestimated just how challenging the role can be, but it can also be incredibly rewarding to see others

detrimental to the performance of the business. Acting in a timely manner, quickly and explaining thoroughly why an action is taking place helps the individual understand how their actions positively or negatively impact the workplace. This hopefully brings about the change required. Unleashing potential in staff is often to do with understanding them and ensuring they understand you more. Someone working for you may have a boundless number of roles outside of work. What can you do to ensure that creativity and extra energy is brought into the workplace, to make that as satisfying an environment as outside? So many systems today provide great data to support performance reviews and to gain insight into predictive behaviours; analysing available data is another source of information to today’s manager. I hope you enjoy all the articles within this period’s publication; and, as always, feel free to get in touch.

flourish and blossom. A manager needs to be a role model and recognise that they will be asked for opinion, direction, thought and input throughout their day. A good manager helps to nurture staff by empowering them and ensuring they seek solutions to problems faced, and so come not just armed with an issue but with potential resolutions. That approach to teaching is one I learned very early in my career and is highlighted in the proverb: ‘Give a man a fish and you feed him for a day, teach a man to fish and you feed him for life’. Being consistent with team members is hugely important and remembering to always be objective to the individual. Handling absence issues, time and attendance must be consistent and fair and be done as close to the issue occurring as possible for the individual to understand why they are being addressed. Just as rewarding good performance and saying thank you should happen regularly throughout work, so should addressing any issue that is

Jason Davenport MCIPP MIoD (jason.davenport3@cipp.org.uk) Chair, CIPP

CEO’s message

Hopefully you’re all preparing for a break over the forthcoming festive period. Just the small matter of ensuring everybody gets paid accurately and especially timely before the holidays. HMRC has given notice that the temporary easement on reporting PAYE information in real time, introduced last year, has now

keeps getting bigger and better. The numerous compliments received by the CIPP include several that the CIPP had “professionalised the profession”. I know personally that the exhibitors, sponsors, members and awards attendees felt we’d certainly done our profession justice. Excellence in our industry was also duly rewarded and Hugh Dennis made an excellent host for the evening. We also celebrated this year the two-year anniversary of Chartered membership for those meeting the necessary criteria. Congratulations to the successful applicants who have made a real step forward for our industry. It’s been a pleasure meeting many of you during the year at specially convened Chartered dinners. Finally, on behalf of all the staff and board here at CIPP, I wish you all a well-deserved break over the Christmas and New Year period. May it be spent with family, friends and loved ones.

been made permanent. This means that if you do pay early over the Christmas period, you should report your normal (or contractual) payday as the payment date in the full payment submission and ensure that it is submitted on or before this date. The CIPP’s Graduation Ceremony was held at the Symphony Hall, Birmingham on 8 November. Every year it’s my personal delight to see payroll and pension professionals – surrounded by friends and family celebrating – recognised for their success as worthy holders of a qualification that represents an industry benchmark. Well done to all. Our award-winning Annual Conference and Exhibition and our Annual Excellence Awards ceremony at the Celtic Manor Resort just

Ken Pullar FCIPP (ken.pullar@cipp.org.uk) Chief executive officer, CIPP

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| Professional in Payroll, Pensions and Reward |

Issue 56 | December 2019 - January 2020

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