Rule 3: Hotel Confidential Information
Level of Offence/ Disciplinary Action
Item
Infraction
1. Colleagues revealing, providing any documents related to the Hotel to third parties without obtaining prior approval in writing from the General Manager. Unauthorized colleagues giving interviews concerning the Hotel without approval from the General Manager. Authorized personnel are restricted to the Director of Sales & Marketing and the Director of Communications only. 2. Colleagues disclosing confidential information to competitor hotels or business groups which may directly or indirectly affect the Hotel. 3. Colleagues disclosing information of the Hotel’s guests i.e. guest profile, room numbers and other confidential guest information knowingly or unknowingly to unauthorized colleague or the general public.
D
D
D
Rule 4: Conservation of Hotel Business
Level of Offence/ Disciplinary Action
Item
Infraction
1. Colleagues tarnishing the reputation of the Hotel through their conduct and behaviour. 2. Colleagues engaging in any other business that will directly or indirectly compete with the business of the Hotel.
D D
Rule 5: The Hotel Premises and Property Usage/Maintenance
Level of Offence/ Disciplinary Action
Item
Infraction
1. Colleagues playing musical instruments in the Hotel without obtaining approval from their Supervisor. 2. Colleagues failing to report the loss of name badges immediately to the Human Resources Department. 3. Colleagues bringing outsiders into the Heart of the house areas without permission from security. 4. Colleagues not using the designated entrance to leave and enter the Hotel premises. 5. Colleagues loitering on, or returning to the Hotel premises after duty or during leave without prior approval. 6. Colleagues meeting relatives, friends in the Hotel premises without prior approval. 7. Colleagues mishandling equipment, tools and instruments entrusted in their care to carry out their job responsibilities. 8. Colleagues not following the safety procedures and instructions while using the Hotel facilities. 9. Colleagues not ensuring the Hotel property are protected from loss or destruction. 10. Colleagues using equipment or tools of the Hotel for their personal purpose. Tools used
A
A
B
B B
B C
C
C C
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