FEBRUARY 2025
EDITION 37
Consumer and Patient Experience
Partnering with Consumers Standard
Patient Reported Measures update
The NSW Ministry of Health recently published an Introductory Guide to Collecting Self- Reported Information through Surveys as part of work to improve system-wide understanding of self-reported information, strengthen local governance for survey collection, enhance compliance with data governance requirements, and rationalise the number of surveys conducted. The new guide and resources, including fact sheets, support NSW Health staff in collecting, using, and disclosing survey feedback about outcomes and experiences from patients, carers, the community and staff. This guidance aligns with best practices and assists health services in planning, implementing, and managing patient surveys. The NSLHD PRMs Team is reviewing the new guidance to identify potential opportunities to strengthen current processes and available resources to support staff in developing and implementing PRMs locally. New Ministry guidance for collecting self-reported information through surveys
Planned go-lives
The following services have partnered with the NSLHD PRMs Team to implement Patient Reported Measures over the next 6 months as part of the NSW Health PRMs Program: Royal Rehabilitation Home-Based Therapy Transitional Aged Care Program Burns Rachael Fisher joins the PRM team We welcome Rachael Fisher to the PRMs team. Rachael started on 3 February 2025 on secondment from Hornsby Acute Neurology service and brings her wealth of knowledge and clinical experience working as a physiotherapist in NSLHD over the past 10 years. For more information please visit the NSLHD PRMs Intranet Page or email the PRMs team (NSLHD- PRMS@health.nsw.gov.au.) Improving communication with patients and consumers Th is newsletter is planned this year to be a bimonthly publication.
Effective communication with our patients and consumers is essential for ensuring understanding, gaining consent, and enabling full participation in shared decision-making regarding their health.
Teach-back is a simple yet effective communication tool. It involves asking patients to state in their own words what they have heard, what they need to know, or what they need to do about their health. This person-centred approach helps people better self-manage their health and can lead to improved health outcomes and experiences. An easy online module explaining this method is available on My Health Learning (MHL code: 409377612). Staff are encouraged to complete the training if unfamiliar with the method.
For further information please email NSLHD-ThePatientExperience@health.nsw.gov.au
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