JOB DESCRIPTION
Post title
Head of Campus Operations
Department/Division
Estates & Facilities
Hours of work
Full time
Period of appointment
Indefinite Contract
Responsible to Responsible for
Assistant Director Campus Operations
Campus Operations Manager
Campus
Strand Campus, including the Bush House Complex; Guy’s & St Thomas’ Campus; Denmark Hill Campus
Role purpose
• To take operational ownership of the estate within their remit. To work with Estates & Facilities partners to ensure the estate is fit for purpose and commensurate with the world-class research and teaching taking place therein. In this way, supporting the Colleges Strategic Vision 2029. • To lead the Campus Operations Team to deliver excellence in Facilities Management Services, articulating the directorates mission to deliver World Class Services to a World Class University, providing motivational leadership and an active presence (Management by Walking Around). • To achieve the objectives set by the Assistant Director of Campus Operations in the Annual Prioritised Programme of Works and Services and attaining the objectives of the estate wide Customer Service Strategy and Service Development Strategy through effective tactical planning and delivery.
• To take financial responsibility for operational budgets and ensure that the operating model is performing in accordance with agreed budgets and meets KPI targets through continuous improvement and innovation.
• To fulfil Health & Safety responsibilities by adherence to College and statutory requirements, ensuring a safe working environment and working practices.
• To provide critical operational insight and client priorities to the Assistant Director of Campus Operations, informing Capital, Campus, Infrastructure and Space Planning programmes.
• To work with King’s Venues to develop an integrated management approach to commercial operations, ensuring the smooth running of commercial events and the summer operation.
Role profile Health & Safety and Business Continuity
• Responsible for the health and safety of all staff and third-party service providers working for and on behalf of Estates and Facilities within their demise by ensuring all College and statutory requirements for a safe environment and working practices are met, including compliance with the Safety at Work Act and all other relevant H&S legislation.
• Ensure all staff working for Estates and Facilities within their demise have undergone all mandatory training as required by King’s College London Policy, and that this training is kept up to date.
• Ensure all third-party providers have robust H&S policies, procedures and protocols in place and that their on-site staff are fully briefed and have undergone all mandatory training as required by King’s College London Policy, and that this training is kept up to date.
• To report all issues with Estate assets within their designated space, and ensure issues are addressed within the appropriate SLA.
• Responsible for the results and rectification of any issues arising as a consequence of any formal health and safety audits undertaken periodically.
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