The UWI Cave Hill Campus Annual Report to Council 2021/2022

Internal Operating Processes | 63

OFFICE OF INSTITUTIONAL PLANNING AND INFRASTRUCTURAL SERVICES (INPLAIS) LAUNCHES UWIchoice The Campus is genuinely committed to improvement. Many units have been making little, and sometimes quite signifi- cant changes to their programmes, services and processes in response to students’ evolving needs and students’ requests or feedback. Sometimes these changes go unno- ticed. However, students may underestimate the impact of their input on our activities. UWIchoice is the UWI C ave H ill O nline I nsight C omm unity for E nhancement launched by the Student Experience Team (INPLAIS). It is a research tool that allows our Campus to easily gather the opinions of students and take these into account when making decisions to improve the services and support provided for students. In short, it helps the Campus to ensure that our choices are informed by student voice. All students are invited to participate in online research activities to help the Campus improve its programmes and services, they are eligible to win prizes for their partici- pation and earn volunteer credit hours for the Give Back Programme. For example, during the period, January 27 – February 07, 2022, a UWIchoice research event was held for designing online information and services for students. In this activity, UWIchoice members were invited to join an online research event to help The UWI Cave Hill Campus to improve delivery of online information and support for students. Members completed an online questionnaire to help the campus understand how they find, use and prefer to have access to online resources and support. As part of the launch of UWIchoice, the By student voice blog was created. This blog offers one platform for closing the loop with students. It features short updates on improvement initiatives that departments and units have undertaken in response to student feedback. This may include changes to communications, resources, support services, processes or procedures.

Promotional Flyer – UWIchoice By student voice

Members of staff in all faculties, departments and units are invited to highlight recent student-centered improvements by submitting a brief summary of the initiative and emailing it to the Student Experience Team for posting to the blog. In order to be included in the blog, improvement initiatives must be based on student insights including informal and verbal feedback, as well as responses to surveys or other institutional research. Overall, these joint initiatives are expected to result in better and improved services to students, in all areas, and are expected to have a significantly positive impact on improving the Campus’ internal operating processes amongst other operations.

THE UNIVERSITY OF THE WEST INDIES CAVE HILL CAMPUS ANNUAL REPORT TO COUNCIL 2021/2022

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