FOOD & BEVERAGE ASSISTANT
Main duties Customer Service • Greet and serve customers in a professional, responsive courteous, friendly manner, including answering queries and dealing with situations that arise, to deliver the high- est level of customer service. • Building rapport with cus- tomers whenever possible and encouraging customer feedback. professional working relationship with all colleagues. • Maintain a Business Requirements • Undertake basic food and beverage preparation to de- liver quality products to the customer. • Ensure a correct standard of stock rotation is followed whilst maintaining adequate stock levels, adjusting orders as required and making sure that food products are used prior to the best before date. • Report any equipment fail- ures and hazards to either the Supervisor/Manager/ Supplier in a timely manner. • Ensure all portion controls are adhered to as directed by the Supervisor/Manager and in line with Operations Manuals. • Maintain control on all food and drink wastage and re- cord as required.
• Ensure that all Hazard Analy- sis and Critical Control Point (HACCP) hygiene and aller- gen recording systems and food and drink receipt pro- cedures are carried out and correctly recorded. • Conform and adhere to all Health/Food Safety Codes of Practice and Control of Substances Hazardous to Health (COSHH) regulations at all times. • Assist with the transpor- tation of commodities and equipment from one loca- tion to another as required, following hygiene and health and safety protocols. • Operate electronic point of sale (EPOS) terminals and handle cash effectively, in- cluding opening and end of day procedures, cashing up and ensuring the security of all monies; if required secure areas. • Perform cleaning tasks to a high standard at all times, following standard operat- ing procedures, ensuring the regularly removal of rubbish as necessary and ensuring a clean environment. • Ensure the thorough clean- ing of all equipment, utensils, crockery, glassware, walls, fridges, tables and accom- paniments and all work ar-
eas and surfaces and to ensure they are sanitised before the end of each shift. • On occasion, you may be required to place orders for food and commodities, and/ or undertake stock takes as directed by your manager. • If serving alcohol, ensure compliance with the rele- vant licensing laws. Team Work • Actively seek opportunities to increase sales by upselling products and make recom- mendations as directed by your manager. • Participate in any training and development activities as required. • Be supportive to colleagues. • Attend all team briefs/train- ing and departmental meet- ings as required. • Be actively involved in an an- nual personal development review with your line manag- er/supervisor. • Undertake any other rea- sonable duties or requests (other than those stated in the job description) as re- quested by a senior member of staff including driving UoB vehicles when required. • Treats everyone with dignity & respect, supporting equal- ity and valuing diversity.
Department Overview The Business and Operations department of- fers a variety of outlets to staff, students and visitors across campus and also in student ac- commodation from small coffee shops to large restaurants. We also provide hospitality servic- es for conferences and events held on campus and further afield. Job summary You will be responsible for providing excellent customer service in any one of those areas/ outlets. This post will involve basic food prepa- ration, the provision of a high quality food and beverage service, cash handling, cleaning and stock control, together with any other duties required to ensure the smooth running of the business and operations service we offer to our diverse range of customers. In order to flexibly use resource you may be required to work else- where in the department or wider University.
Dimensions This role is concerned with provid- ing a quality customer service in the provision of food and beverages. Planning & organising The post holder will follow instruc- tions from their supervisor in terms of day to day focus, working in re- sponse to customer orders or to planned activities in preparation ar- eas or kitchens. They will need to maintain an awareness of how their work links with others, and to en- sure certain activities are completed within a shift.
Required Knowledge, Skills, Qualifications & Experience • Experience and knowledge of working in a busy, customer fac- ing role, with previous experience of working in a food and bever- age environment being an ad- vantage. • A Level 2 Food Safety Certificate is desirable – although full train- ing will be provided. • A commitment to providing a quality service • Positive communication and in- terpersonal skills. • Ability to work on own initiative or as part of a team. • Ability to maintain a high stand- ard of personal appearance. Some parts of a uniform is provid- ed for this purpose. • Work patterns may vary so a flex- ible approach to working hours and days is essential. • Ability to learn and understand how diversity considerations af- fect own area (e.g. Dietary re- quirements/dress code). • Full clean driving license essen- tial.
Problem solving & decision making
The role will undertake a variety of activities that are very similar in na- ture, with most problems arising be- ing ones that have been seen before, with the role holder knowing how to resolve it from experience, but will refer to a manager if assistance is required.
Internal & external relationships
This role will be a customer facing role and will be expected to be polite, responsive, friendly and courteous at all times, dealing with enquiries in a professional manner that leaves customers feeling well treated.
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