Dimensions This role is concerned with provid- ing a quality customer service in the provision of food and beverages. Planning & organising The post holder will follow instruc- tions from their supervisor in terms of day to day focus, working in re- sponse to customer orders or to planned activities in preparation ar- eas or kitchens. They will need to maintain an awareness of how their work links with others, and to en- sure certain activities are completed within a shift.
Required Knowledge, Skills, Qualifications & Experience • Experience and knowledge of working in a busy, customer fac- ing role, with previous experience of working in a food and bever- age environment being an ad- vantage. • A Level 2 Food Safety Certificate is desirable – although full train- ing will be provided. • A commitment to providing a quality service • Positive communication and in- terpersonal skills. • Ability to work on own initiative or as part of a team. • Ability to maintain a high stand- ard of personal appearance. Some parts of a uniform is provid- ed for this purpose. • Work patterns may vary so a flex- ible approach to working hours and days is essential. • Ability to learn and understand how diversity considerations af- fect own area (e.g. Dietary re- quirements/dress code). • Full clean driving license essen- tial.
Problem solving & decision making
The role will undertake a variety of activities that are very similar in na- ture, with most problems arising be- ing ones that have been seen before, with the role holder knowing how to resolve it from experience, but will refer to a manager if assistance is required.
Internal & external relationships
This role will be a customer facing role and will be expected to be polite, responsive, friendly and courteous at all times, dealing with enquiries in a professional manner that leaves customers feeling well treated.
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