TABLE OF CONTENTS
1
Welcome Mission, Vision and Values.................................2 Welcome Letter from Our CEO ......................... 3 Your Care Team Hospice Care Team Members............................4 Caring For The Patient Basic Care...............................................................6 Safety ..................................................................9 Medications ........................................................ 10 High Risk Medications ...................................... 13 Symptoms the Patient May Experience and How You Can Help.................................... 16 Travel Information ............................................. 22 As Care Needs Increase...................................23 Final Days............................................................25 Caring For The Caregiver Self-care............................................................... 27 Respite Care........................................................28 Additional Information and Resources ......... 29 Advance Care Planning Patient Self-Determination Act ...................... 30 Advance Directives ........................................... 30 Paying For Care Questions and Answers ................................... 32 Medicaid.............................................................. 32 Private Insurance...............................................33 Guidelines for the Hospice Benefit ............... 34
What Do I Do Now? Necessary Tasks, Duties and Checklists .......35 Personal Information and Records Checklist ... 39 Drug Take Back Programs................................41 Veterans’ Death Benefits ................................. 42 Probate ...............................................................43 Additional Resources ........................................ 44 Grief Services Grief Support in Hospice Care........................45 The Mourner’s Bill of Rights ............................ 45 Compass: Grief Support for Children & Teens...46 The Bill of Rights for Grieving Teens.............46 Ways To Remember Memorial Gifts . .................................................. 47 Bricks & Pavers..................................................47 Important Information & Policies Emergencies & Disasters ................................. 48 COVID-19 Practices & Guidelines .................. 49 Important Information About Your Rights .. 50 Grievance Procedures............................... 50 Corporate Compliance Plan....................51 Notice of Privacy Practices ...................... 52 Accessibility for Individuals.....................58 Patient Rights and Responsibilities . .............. 60 Notice of Program Accessibility .............. 62 Medicare Part D Drug Coverage............63 Notice Regarding Nondiscrimination &
Please see Family Satisfaction Survey (CAHPS) information on inside front cover.
CONTACTING HOSPICE: CALL 866.466.9734 Please inform the receptionist you are calling about a hospice patient, and state whether there is an emergency. Be sure to call Hospice first before calling 911 or taking the patient to the hospital to avoid possible fees from the hospital.
866.466.9734
FourSeasonsCare.org
Four Seasons
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