GRIEVANCE PROCEDURES
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Four Seasons is committed to responding to all complaints. We encourage you to speak to us regarding any problem affecting your care. If you have a complaint about the care provided, we encourage you to take the following steps: • Discuss the problem with your nurse case manager or social worker as most problems can be resolved by them. • If you have further concerns or prefer to speak to a leader, call the Four Seasons office at 828.692.6178 or toll free at 866.466.9734 and ask for the clinical leader for your team. • If not satisfied after speaking to other staff, you may call the Compliance Officer or Chief Executive Officer: Melody King, Director of Compliance OR Dr. Millicent Burke-Sinclair, President/CEO Four Seasons Four Seasons 571 South Allen Rd 571 South Allen Road Flat Rock, NC 28731 Flat Rock, NC 28731 8:30 am – 4:00 pm EST (Weekdays); Closed Holidays 828.692.6178; 866.466.9734 (Toll Free); NC TTY/TDD: (919) 874.2212 • If you remain dissatisfied after taking the steps above, you have the right to contact the Complaint In- take Unit at the NC Division of Health Service Regulation or The Joint Commission accrediting agency at: Complaint Intake Unit Joint Commission NC Division of Health Service Regulation 8:30 am – 5:00 pm CST 2711 Mail Service Center (800) 994.6610 Raleigh, NC 27699 Or online: Complaint@JointCommission.org (800) 624.3004 (within NC) or (919) 855.4500 FAX: (919) 715.7724 • Reports about quality of care for services covered by Medicare can be reported to Kepro, the Quality Improvement Organization, toll free at (888) 317.0751, TTY (855) 843.4776. Kepro will determine if additional action is warranted.
FourSeasonsCare.org
866.466.9734
Four Seasons
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