GRIEVANCE PROCEDURES
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Four Seasons is committed to responding to all complaints. We encourage you to speak to us regarding any problem affecting your care.
If you have a complaint about the care provided, we encourage you to take the following steps: • Discuss the problem with your nurse case manager or social worker as most problems can be resolved by them. • If you have further concerns or prefer to speak to a leader, call the Four Seasons office at 828.692.6178 or toll free at 866.466.9734 and ask for the clinical leader for your team. • If not satisfied after speaking to other staff, you may call the Compliance Officer or Chief Executive Officer: Melody King, Director of Compliance OR Dr. Millicent Burke-Sinclair, President/CEO
Four Seasons
Four Seasons
571 South Allen Rd Flat Rock, NC 28731
571 South Allen Road Flat Rock, NC 28731
8:30 am – 4:00 pm EST (Weekdays); Closed Holidays 828.692.6178; 866.466.9734 (Toll Free); NC TTY/TDD: (919) 874.2212
• If you remain dissatisfied after taking the steps above, you have the right to contact the Complaint In - take Unit at the NC Division of Health Service Regulation or The Joint Commission accrediting agency at: Complaint Intake Unit Joint Commission NC Division of Health Service Regulation 8:30 am – 5:00 pm CST 2711 Mail Service Center (800) 994.6610 Raleigh, NC 27699 Or online: Complaint@JointCommission.org (800) 624.3004 (within NC) or (919) 855.4500 FAX: (919) 715.7724 • Reports about quality of care for services covered by Medicare may be reported to Acentra Health, the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), toll free at (888) 317.0751, TTY (855) 843.4776. Acentra will determine if additional action is warranted.
FourSeasonsCare.org
866.466.9734
Four Seasons
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