CORPORATE COMPLIANCE PLAN
GRIEVANCE PROCEDURES
52
53
Four Seasons is committed to responding to all complaints. We encourage you to speak to us regarding any problem affecting your care. If you have a complaint about the care provided, we encourage you to take the following steps: • Discuss the problem with your nurse case manager or social worker as most problems can be resolved by them. • If you have further concerns or prefer to speak to a leader, call the Four Seasons office at 828.692.6178 or toll free at 866.466.9734 and ask for the clinical leader for your team. • If not satisfied after speaking to other staff, you may call the Compliance Officer or Chief Executive Officer: Melody King, Director of Compliance OR Dr. Millicent Burke-Sinclair, President/CEO Four Seasons Four Seasons 571 South Allen Rd 571 South Allen Road Flat Rock, NC 28731 Flat Rock, NC 28731 8:30 am – 4:00 pm EST (Weekdays); Closed Holidays 828.692.6178; 866.466.9734 (Toll Free); NC TTY/TDD: (919) 874.2212 • If you remain dissatisfied after taking the steps above, you have the right to contact the Complaint In- take Unit at the NC Division of Health Service Regulation or The Joint Commission accrediting agency at: Complaint Intake Unit Joint Commission NC Division of Health Service Regulation 8:30 am – 5:00 pm CST 2711 Mail Service Center (800) 994.6610 Raleigh, NC 27699 Or online: Complaint@JointCommission.org (800) 624.3004 (within NC) or (919) 855.4500 FAX: (919) 715.7724 • Reports about quality of care for services covered by Medicare can be reported to Kepro, the Quality Improvement Organization, toll free at (888) 317.0751, TTY (855) 843.4776. Kepro will determine if additional action is warranted.
Standards of Conduct In an effort to conduct business according to the highest ethical standards and in compliance with Federal and State laws and regulations, Four Seasons maintains a corporate compliance program. The compliance program is designed to identify and prevent potential areas of fraud, waste, or abuse and correct any in- stances of non-compliance. Four Seasons will not tolerate fraud, waste, or abuse in conducting our busi- ness or in delivering services to our patients and families. Everyone has the responsibility to act in a man- ner which upholds the laws, to actively participate in and promote compliance as an employee or volunteer of Four Seasons, and to report any activity they become aware of that violates any law or regulation. Anyone can report concerns regarding a lack of compliance to the Director of Compliance in person, by writing, via voicemail, e-mail, or by calling the Compliance Hotline voicemail box. How to Contact the Compliance Office Four Seasons’ Compliance Hotline voicemail box is in place for use by staff, independent contractors, patients, and families seven (7) days a week, 24 hours a day. Individuals can leave a confidential message for the Director of Compliance if they become aware of an alleged wrongdoing or if they have any concerns regarding unethical or illegal conduct at, by, or involv- ing Four Seasons. Individuals will be asked to leave their name so they can be contacted for follow-up if necessary. However, anonymous messages are also accepted. Melody King, Director of Compliance Phone: 828.692.6178 Email: MKing@FourSeasonsCFL.org Compliance Hotline: 888.765.7408
571 South Allen Rd Flat Rock, NC 28731
866.466.9734
FourSeasonsCare.org
FourSeasonsCare.org
866.466.9734
Four Seasons
Four Seasons
Made with FlippingBook - Online catalogs