NONDISCRIMINATION & ACCESSIBILITY
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Notice Regarding Nondiscrimination & Accessibility for Individuals Four Seasons complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Four Seasons does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Four Seasons provides free aids and services to people with disabilities to communicate effectively with us, such as: • Qualified sign language interpreters • Written information in other formats (large print, audio, accessible electronic formats, other formats) Four Seasons provides free language services to people whose primary language is not English, such as: • Qualified medical interpreters • Information written in other languages If you need these services, contact a member of Your Care Team or: Compliance Officer Phone: 828.692.6178 TTY/TDD: (919) 874.2212 If you believe that Four Seasons has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance. You can file a grievance in person or by mail, fax, or email with: Compliance Officer 571 S. Allen Road Flat Rock, NC 28731 Phone: 828.692.6178 Email: Compliance@FourSeasonsCFL.org or MBurkeSinclair@FourSeasonsCFL.org You can also file a civil rights complaint with: U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf By mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, D.C. 20201 Phone: (800) 368.1019 TDD: (800) 537.7697 Complaint forms are available at hhs.gov/regulations/complaints-and-appeals/index.html
FourSeasonsCare.org
866.466.9734
Four Seasons
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