The fourth most common change expected by respondents is the increasing importance of sustainability. One planner expects an “increase in visible sustainability, not just lip service”, while another sees “environmental considerations will be central.” Another expects to “see a lot less packaging.” Staff shortages have plagued the hospitality industry since the start of the pandemic, and some respondents expect this to continue to have an impact on venues over the next three years: “Covid/staff shortages have created less personalization and support to produce high engagement events.” One respondent believes a professionalisation of hospitality careers could help solve the issue of staff shortages, hoping to see roles “becoming professional certified/ associate level degree jobs and more levels to move up in hotel venue roles for the staff. I am finding most of my groups get good service but great and excellent is not fully back yet. We lost a lot of mentors.”
We recently opened a Venue of the Future in Liverpool, called Spaces at The Spine,
3 floors of event spaces to host meetings ling into the future was the driving force. We spoke with and listened to meeting attendees and specialists, listened to what they were saying would be needed. A select few were: • Sustainable (We achieved “WELL Standard Platinum”)
• WIFI and data connectivity everywhere
• Ability to take multiple inward and outward broadcasts, sending to our 280 video capable end points.
• Simple to use AV and streamed services
• Rooms capable of multiple layouts with easy to move furniture and walls
• Seasonal and local catering, on demand
• Trained and qualified staff on site from contracting to end of event.”
—David Parker, Commercial and Events Director, Royal College of Physicians in the UK
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