Product Warranty Procedures
Warranty Procedures Blankets have a 1 year warranty from date of purchase. Abuse of the product, or failure to follow the instructions will void the guarantee.
Please note : Pure PLeasure will charge a 15% handling fee on stock accepted as a return that is proven to not be faulty and the retailer was not obliged to accept the return in terms of the CPA. Stock returned without the complete packaging, that is not faulty, will also incur a 15 % handling fee.
Proof of purchase (1 day to 6 months from date of purchase, with proof of purchase). Units can be returned for a replacement or refund from the store. Provided there is adequate proof of purchase and the item is tested and confirmed genuinely faulty.
(6 months to 1 year) sent for assessment
Product not under guarantee or no proof of purchase.
Contact Stingray for possible repair at customer cost
Instructions were followed (Blanket tied down to mattress)
Instructions were not followed (Not tied down to mattress)
Dial 0861 00 2582
Store tested blanket and and it failed to heat up ( roll blanket into cylinder, switch blanket on and leave for 20min)
Store tested blanket and blanket heated up ( roll blanket into cylinder, switch blanket on and leave for 20min)
Blanket works - return to customer
Note: Where the product has been supplied and the consumer was allowed the oppurtunity to inspect the goods prior to purchase (retail environment) or the product is damaged due to consumer negligence, Pure Pleasure will treat the case as an “Out of Warranty” return and will
*Any product that is subject to customer abuse will not be credited. These product can be repaired at cost to the customer.
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