Automating Services & Operation
To address issues with staff shortages, some venues may consider automating parts of their services or operations. We asked respondents if they had automated or had plans to automate their back of house/operations or front of house/guest services. The majority of respondents do not currently intend to automate either, however a marginally higher share said they plan to automate their back of house. These results were also broadly comparable across the different regions, although venues in Europe are more likely to have automated or plan to automate back of house (38%) than in the Americas (23%).
Figure 25: Plans for automation
Automation added
No Plans to Automate
Plan to Automate
Back of House / Operations
70%
18%
12%
Front of House / Guest Services
16% 12%
73%
Supply Chain Issues
As well as talent shortages, supply chain disruptions have also dominated many of the headlines related to the global events industry this year. However, when asked to what level respondents anticipate limiting their meeting services or amenities due to supply chain issues, the vast majority said not at all, particularly as we move into next year.
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