DS Smith: 60% Received Damaged Goods From Online Retailers With the holiday shopping season fast approaching, a new survey by DS Smith reveals a common complaint for on- line shoppers: damaged goods. An online survey conduct- ed by The Harris Poll found that 60 percent of Americans have received damaged goods when ordering online this year. About a third of those with damaged goods said their package was crushed (34 percent), torn (34 percent) or the product was smashed within the packaging (32 percent). In the United States, an estimated 700 million packag- es are delivered damaged each year worth approximately $48.5 billion, statistics show. As a major manufacturer of e-commerce packaging and with Black Friday and Cyber Monday sales expected to break records this year, DS Smith says it is committed to helping retailers deliver a positive online shopping experience and help shoppers feel less frustrated. “Three quarters of Americans make online purchases that are delivered to their home and/or workplace at least once a month while almost half of those polled receive deliveries weekly,” said Steven Rose, Managing Director, North American Packaging, DS Smith. “Damaged packag- ing can be a big frustration for e-commerce shoppers as well as a pain point for retailers. The goal of DS Smith is to provide our customers with packaging solutions that en- sure products arrive safely in their original condition, while using no more material than necessary.” DS Smith’s dedicated innovation and R&D teams have employed impact-testing technology to simulate the rig- ors of the supply chain, subjecting packaging to rigorous Drop, Impact, Shake, Crush, and Shock (DISCS) testing. This process allows DS Smith to identify vulnerabilities in existing packaging designs and develop innovative solu- tions to safeguard items being shipped. According to the study, online shoppers indicate that food, drink, clothes, and health and beauty (make-up, skin care, haircare) are the items most frequently damaged during online delivery. DS Smith attaches ‘accelerometers’ to packages to measure the G-Force levels experienced during transit. DS Smith research has shown that a typical online parcel un- dergoes G-forces measuring up to an astronomical 50Gs. This is more than five times the level of G-forces that would cause an experienced astronaut to lose consciousness and 10 times more G-forces than are typically experienced on a rollercoaster. This commitment to packaging innova- tion helps ensure consumers receive their purchases in the best conditions, enhancing customer satisfaction. This survey was conducted online within the United States by The Harris Poll on behalf of DS Smith from No- vember 7 - 11, 2024 among 3,071 adults ages 18 and old- er. The sampling precision of Harris online polls is mea- sured by using a Bayesian credible interval. For this study, the sample data is accurate to within +/- 2.5 percentage points using a 95 percent confidence level.
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SAUER SYSTEM www.sauersystem.com
Sauer provides intelligent solutions for scoring, slitting, slit-scoring, and perforating on corrugators and floor slitters; and glue tab cutting, creasing, slotting, trimming and scrap chopping on presses. New, featured offerings include FRX Adjustable Folding Rail System and G3 Scoring System: the latest proven creasing technology on the market.
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Interactive website for Stafford Corrugated Products and Stafford Cutting Dies. Featuring online ordering of replace- ment parts. Also, visitors can automatically calculate sheet size for most die-cut standards.
SUN AUTOMATION GROUP ® www.sunautomation.com
SUN Automation Group is the global leader in providing innovative solutions to the corrugated industry. SUN engi- neers and builds the SUN625 Rotary Die Cutter, provides sales, service and support in North and Central America for Latitude Machinery Corporation, manufacturer of Mini to Jumbo FFG and RDCs. Additionally, SUN is the North Amer- ican, UK and Ireland sales and service provider for Para Machinery’s line of equipment, and is the North American sales provider for Highcon. SUN also powers the corrugat- ed industry’s premier IIoT platform, Helios, and is the OEM source for Langston/Staley equipment parts and service. THACKER INDUSTRIAL SERVICE COMPANY www.thackerindustrial.com Specializing in corrugated machinery, T.I.S.CO. offers quali- ty-made products, support services, and more. T.I.S.CO. has a reputation of dependability, not only in the product, but in service and support. With more than 25 years’ experience, T.I.S.CO. installs equipment and machinery, moves or sets up entire plants, rewires and rebuilds - all over the world. VT GROUP www.vtgrouponline.com VT offers prepress services for the POP display and corru- gated shipping container industry including graphic design, optimized digitally imaged printing plates and innovative pre-mounting solutions. Our large-format digital printing fa- cility (Digital Impact) is a leading short-run manufacturer of distinctive POP displays and signage where litho-like graph-
ics are preferred. WPR SERVICES www.wprservices.net
WPR Services was established in 2016. What originally start- ed as a technical services company expanded its product offerings to include a machine center learning platform POWtalk™. Our analysis of video, audio, machine metrics, employee ergometrics, and person to person conversation provides a way to identify safety and process inefficiencies.
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December 2, 2024
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