MANAGING DIRECTOR’S REPORT
Looking forward Whilst rigorously monitoring our financial position and focussing on continuity of the supply of goods and
services to our Members and customers, we also worked hard on our forward plans. There were a number of initiatives that we were determined to complete or to make a substantial start. Chief amongst those was the delivery of Phase 1 of our e-Comm solution on behalf of the group and, as I write this, we have successfully launched and already achieved strong
“A currently evolving document is the Member Value Proposition, which articulates the suite of services that are offered to the Member/ shareholder and will be made available to Members on a regular basis, summarising the value in their membership of the group.”
results. It was disappointing that we couldn’t “go live” by the end of the Financial Year but the enormity of the challenge just proved a little more than anticipated. The importance to safeguard Members market areas and not cannibalise sales but rather ensure that online sales were an adjunct to Members’ businesses, was one of the complexities that delayed our launch. Some incredible work was done by members of our team and I especially want to thank Sophie Higgins, Ann Cattelan and Aura Chan for their enormous effort in getting us across the line. Kristie Monk was tireless in her work liaising with suppliers and coordinating the product data enhancement and enrichment in our ERP system (JIWA) and Yousaf Saifuddin was instrumental in ensuring that he and his team’s resources were coordinated to assist the project. We’re well on the way with our Retail Refresh journey, a program working with a small group of Go Vita Members to create strategies, utilise data and develop programs designed to focus on the “front end” of our business, the Members Go Vita retail stores. A currently evolving document is the Member Value Proposition, which articulates the suite of services
I GO VITA GROUP LIMITED ANNUAL REPORT 2020-2021 20
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