Every six months, we ask for updated information about your household income so we can calculate your rent. Last year, we updated our income review process. Since then, residents across the country have shared feedback about their experience completing income reviews. We have used that feedback to guide further improvements, including: Income Reviews – What’s New Improvements shaped by resident feedback
Above: Luca with some of his cute toys. Right: Maria with her dog Luca.
Pet Social!
Improving our rent outcome letters to better explain your rent assessment using simple visuals.
Updating our income review letters so it is clearer what to provide and what happens next.
Last edition we introduced Pet Social, a new feature celebrating the animals who brighten residents’ lives. Our first winner is Maria from Walkerville and her dog Luca. Maria shared some beautiful words about her relationship with Luca, “He is 3 and a 1/2 years old and he has been my best friend and support dog throughout my breast cancer in 2024.” “He loves putting his paw on my hand and getting belly rubs.” “I take him to visit my dad in the dementia ward in the nursing home and to my granddaughter’s school. He is very popular with my neighbours too and I can’t imagine my life without him”. If you have a pet you’d like to feature on Pet Social, send a photo and a short story to communitydevelopmentsa@ hcau.org.au to be included in the next edition of Home Stories and win a prize.
Further simplifying the Household Occupant and Income Review form.
Making changes to help us process your reviews faster.
If you need help or have any other feedback to share, please contact us on 1300 312 447 or email contact@hcau.org.au . We are here to support you. Reminder: Please return your completed Household Occupant and Income Review form, along with proof of income within 14 days of receiving your letter. Our next income review period is currently underway so you will see these changes in the information you get from us.
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