Hannah Harvey Chief Operating Officer Foreword from
As we move into autumn, I want to share some updates from across Housing Choices about the work underway to strengthen our services, improve how residents connect with us, and continue building safe, thriving communities across the country.
We’re pleased to announce the appointment of our new CEO, Leilani (Lani) Frew. She brings extensive leadership experience across private and public sectors including government, finance, infrastructure and housing. We look forward to welcoming her in June. You can read more about Lani in this edition of Home Stories . A major milestone went live recently with the launch of HCA Connect, our new national digital contact centre. Residents now have one set of contact details no matter where they live, making it easier to reach us and helping our teams respond more consistently. You may have already seen the new details on letters, posters or fridge magnets in your building. Face-to-face services remain the same, and we’ll continue refining the system based on feedback. Across Australia, we are also working hard to strengthen safeguards for residents with disability. Through our national project funded by the NDIS Quality and Safeguards Commission, we are building a more disability inclusive housing workforce, equipping our teams with the skills and tools they need to better support residents and meet key safeguarding requirements. Thank you to the residents who have shared their experiences to help guide this work.
We are also progressing our new national Tenancy Supports Program available to all Housing Choices residents. The program provides short-term, personalised help if you are going through a tough time, for example challenges with health, finances, community connection or feeling isolated, and supports you to stay confidently and safely in your home. Tenancy Support Coordinators can work with you one-on-one, help create a personalised support plan, and connect you with local services in your community. To find out more, contact us on 1300 312 447 or contact@hcau.org.au. Here in Victoria, connection and community have been at the heart of recent events. In February, we joined Assemble, Aboriginal Housing Victoria and Essence Communities to host a resident house warming event that brought together social, affordable and market rental residents for a Welcome to Country, live music and an opportunity to meet neighbours. This was the first of many community building events planned for the site. Thank you to everyone who took part in our latest Resident Satisfaction Survey. We’re listening, taking your feedback seriously and acting on what you told us. Read more about the results and what happens next on page 3 . I hope you enjoy this autumn edition of Home Stories .
Acknowledgement of Country In the spirit of reconciliation Housing Choices Australia acknowledges the Traditional Custodians of Country throughout Victoria the Wurundjeri Woi Wurrung people of the Kulin Nation and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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