Meet the team behind the new Contact Centre
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Above: 1. Customer Service Officers Desiree (L) and Natasha (R). 2. Customer Service Officer Sree. 3. Customer Service Officer Tom. 4. Customer Service Officers Elaine and Emma (L and R) and Customer Experience & Contact Centre Operations Manager Megan (M). Housing Choices Australia has a new Contact Centre. There is now one phone number and one email address you can use when you need to contact us. Our Customer Service staff are based in Housing Choices Australia offices. They are the friendly staff that make sure your questions are recorded and directed to the right team.
As we adjust to the new Contact Centre system, we know some residents are experiencing longer wait times than normal. Our Customer Service staff are working hard to answer calls and return messages as quickly as they can. We appreciate your patience while we work through this transition together.
We have a WhatsApp and SMS number available now and a Live Chat coming to our website soon, where you can talk to our staff online. All calls, emails and messages now go through one system and are managed by our Customer Service Officers.
Here are our new contact details:
Email: contact@hcau.org.au
Phone: 1300 312 447
SMS & WhatsApp 0451 266 242
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