What do I do in a flood or storm?
In Victoria, storms, heavy rain and wind can happen. If there is a flood or storm, you can contact the Victorian State Emergency Service (VICSES) to help you. We have included a quick guide developed by VICSES to know when to call them in a weather emergency.
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Is anyone’s life in danger?
Yes
Call Triple Zero (000)
No
Call VICSES on 132 500.
Yes
Are you looking for emergency help in a flood or storm because: A tree has fallen and caused a lot of damage to your home or vehicle? There is damage to your roof, or it is leaking. A tree or large branch has fallen and is stopping you from entering or leaving your home? Your property is flooded or about to flood.
∞ Your call for help will be logged by their 24/7 call centre ∞ Someone from the SES will contact you for more details ∞ Inform Housing Choices of what has happened at
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1300 312 447 so we can organise repairs, if needed.
!
No
If you have any other maintenance emergency, contact Housing Choices Australia Maintenance on 1300 312 447.
VICSES is an emergency services organisation and may complete emergency temporary repairs if they need to. For small leaks, minor damage, moving waste and cutting down of trees that are still standing, please contact Housing Choices Australia Maintenance on 1300 312 447 .
To keep updated on any emergencies near you visit www.emergency.vic.gov.au/respond/
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