Free support services you can contact anytime Everyone needs help sometimes. If you’re going through a tough moment, feeling unsafe, or just need someone to talk to, there are free services that can support you. 13YARN A culturally safe crisis support line for Aboriginal and Torres Strait Islander peoples. 13 92 76 www.13yarn.org.au/ National Translating and Interpreting Service (TIS National) Immediate phone interpreting service is available 24 hours a day, every day of the year. 131 450
Every six months, we ask for updated information about your household income so we can calculate your rent. Last year, we updated our income review process. Since then, residents across the country have shared feedback about their experience completing income reviews. The Victorian Resident Advisory Committee gave detailed feedback on Income Reviews in their November 2025 meeting, helping shape many of the below improvements. We have used that feedback to guide further improvements, including: Income Reviews – What’s New Improvements shaped by resident feedback
Improving our rent outcome letters to better explain your rent assessment using simple visuals.
Updating our income review letters so it is clearer what to provide and what happens next.
www.tisnational.gov.au/ Non-English-speakers/ Interpreting-services
Nurse on-call Call from anywhere in Victoria for free health advice, 24 hours a day. 1300 60 60 24 If it is an emergency, you should always call 000 or go to an emergency department at a hospital. Kids Helpline Australian support service for children and young people. 1800 55 1800 www.kidshelpline.com.au/ National Disability Insurance Scheme (NDIS) Connects anyone with disability to services in their community. 1800 800 110
Making changes to help us process your reviews faster.
Further simplifying the Household Occupant and Income Review form.
Our next income review period is currently underway so you will see these changes in the information you get from us.
If you need help or have any other feedback to share, please contact us on 1300 312 447 or email contact@hcau.org.au . We are here to support you. Reminder: Please return your completed Household Occupant and Income Review form, along with proof of income within 14 days of receiving your letter.
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