ACTIVATION OF PANIC ALARM
PANIC ALARM SYSTEMS • In any threatening situation, it is important to be confident that all security systems are in working order. • Conduct regular maintenance and testing of panic/duress alarm systems. • Malfunctions or maintenance requirements should be reported to the Chief Engineer and GM. HOTEL RESPONSE TO A SECURITY INCIDENT • In the event of a security incident, or if feeling threatened, the alarm should be activated. • After the alarm has been activated, the front desk staff should excuse themselves by saying they need to retrieve a file and immediately leave the area. LAW ENFORCEMENT RESPONSE • Once the panic alarm is activated, Law Enforcement will respond and assume control of the situation. FOLLOWING A PANIC ALARM ACTIVATION • Following alarm activation, the alarm must be reset. 1. If an alarm button, reset the alarm by inserting and turning the reset key clockwise. 2. If a panic alarm switch, reset by moving the switch back to the original position. 3. Verify the alarm has been successfully reset by calling the “Monitoring Unit.” 4. Record the incident on the Panic Alarm Log .
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