Hannah Harvey Chief Operating Officer Foreword from
As we move into autumn, I want to share some updates from across Housing Choices about the work underway to strengthen our services, improve how residents connect with us, and continue building safe, thriving communities across the country.
We’re pleased to announce the appointment of our new CEO, Leilani (Lani) Frew. She brings extensive leadership experience across private and public sectors including government, finance, infrastructure and housing. We look forward to welcoming her in June. You can read more about Lani in this edition of Home Stories . A major milestone went live recently with the launch of HCA Connect, our new national digital contact centre. Residents now have one set of contact details no matter where they live, making it easier to reach us and helping our teams respond more consistently. You may have already seen the new details on posters, letters or fridge magnets. Face‑to‑face services remain the same, and we will keep refining the system based on resident feedback. We are also progressing our new national Tenancy Supports Program available to all Housing Choices residents. The program provides short-term, personalised help if you are going through a tough time, for example challenges with health, finances, community connection or feeling isolated, and supports you to stay confidently and safely in your home. Tenancy Support Coordinators can
work with you one-on-one, help create a personalised support plan, and connect you with local services in your community. To find out more, contact us on 1300 312 447 or contact@hcau.org.au. Here in Western Australia, we recently celebrated the successful relocation of our Perth metro office from Rivervale to East Perth at 6-8 Bennett Street. We’ve been thrilled to welcome residents into the new space. The office is centrally located just minutes from the CBD, with excellent access to major roads, nearby train services and regular public transport. It provides a more convenient location for residents, partners and staff, and the modern workspace gives our team the facilities they need to deliver consistent, high quality services. Thank you to everyone who took part in our latest Resident Satisfaction Survey. We’re listening, taking your feedback seriously and acting on what you told us. Read more about the results and what happens next on page 3 . I hope you enjoy this autumn edition of Home Stories .
Acknowledgement of Country In the spirit of reconciliation Housing Choices WA acknowledges the Traditional Custodians of Country throughout Noongar boodja (land) where we are based. We acknowledge their connections to land, sea and community and pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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