Every six months, we ask for updated information about your household income so we can calculate your rent. Last year, we updated our income review process. Since then, residents across the country have shared feedback about their experience completing income reviews. The WA Resident Advisory Committee gave detailed feedback on Income Reviews in their November 2025 meeting, helping shape many of the below improvements. We have used that feedback to guide further improvements, including: Income Reviews – What’s New Improvements shaped by resident feedback
Above: Residents and family enjoying day out at Kwinana water park.
Food, fun & friendly faces at the Kwinana Adventure Park
This January, the sun was shining and the smell of a sizzling BBQ set the scene for a fantastic community gathering at Kwinana Adventure Park. Residents of all ages came together for a relaxed afternoon of connection, fun and family-friendly activities. More than 30 residents joined in for arts and crafts, games and plenty of time enjoying the water park. The event created a welcoming space for neighbours to meet for the first time, reconnect with familiar faces and chat with staff in an informal setting. A special thank you to Kirsty and Michaela from our Housing Team for supporting the day and helping residents to feel at home. The energy, laughter and enthusiasm from everyone made it a truly memorable afternoon.
Improving our rent outcome letters to better explain your rent assessment using simple visuals.
Updating our income review letters so it is clearer what to provide and what happens next.
Making changes to help us process your reviews faster.
Further simplifying the Household Occupant and Income Review form.
If you need help or have any other feedback to share, please contact us on 1300 312 447 or email contact@hcau.org.au . We are here to support you. Reminder: Please return your completed Household Occupant and Income Review form, along with proof of income within 14 days of receiving your letter. Our next income review period is currently underway so you will see these changes in the information you get from us.
If you’d like to see an event like this in your area, get in touch with our Community Engagement team by calling 1300 312 447 or email contact@hcau.org.au.
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