Hannah Harvey Chief Operating Officer Foreword from
As we move into autumn, I want to share some updates from across Housing Choices about the work underway to strengthen our services, improve how residents connect with us, and continue building safe, thriving communities across the country.
We’re pleased to announce the appointment of our new CEO, Leilani (Lani) Frew. She brings extensive leadership experience across private and public sectors including government, finance, infrastructure and housing. We look forward to welcoming her in June. You can read more about Lani in this edition of Home Stories . One of the biggest steps forward this year has been the launch of HCA Connect, our new national digital contact centre. Residents across Australia now have one simple set of contact details, making it easier to reach us and helping our teams respond more consistently. Face-to-face services remain the same, and we will continue refining the system with your feedback. We are also continuing our national work to strengthen safeguards for residents with disability. Through a major project funded by the NDIS Quality and Safeguards Commission, our housing and property teams are building deeper skills and confidence to better support residents
with disability. Thank you to the residents who have generously shared their experiences to guide this work. We are also progressing our new national Tenancy Supports Program available to all Housing Choices residents. The program provides short-term, personalised help if you are going through a tough time, for example challenges with health, finances, community connection or feeling isolated, and supports you to stay confidently and safely in your home. Tenancy Support Coordinators can work with you one-on-one, help create a personalised support plan, and connect you with local services in your community. To find out more, contact us on 1300 312 447 or contact@hcau.org.au . Thank you to everyone who took part in our latest Resident Satisfaction Survey. We’re listening, taking your feedback seriously and acting on what you told us. Read more about the results and what happens next on page 3 . I hope you enjoy this autumn edition of Home Stories .
Acknowledgement of Country In the spirit of reconciliation Housing Choices Tasmania acknowledges the Traditional Custodians of Country throughout lutruwita (Tasmania) and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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