Luis Mur Palmés linkedin.com/in/luis-mur-palmés-making-strategy- real ■ Career history: Director of Technical Operations - South America, Flydocs Ltd, UK
Sanjana Narang linkedin.com/in/sanjananarang
■ Career history: Senior Solutions Consultant - Pre-Sales, ServiceNow, UK Solutions Consultant - Digital & Data Transformation, BT Group Plc, UK ■ Education highlights: Executive MBA, Warwick Business School, UK MEng, Electronics and Communication Engineering, University of Bristol, UK
General Manager - Records, Flydocs Ltd, UK General Manager - Asia, Flydocs Ltd, UK Line Manager, Tesco Stores Ltd, UK
■ Education highlights: Executive MBA, Warwick Business School, UK MA, Medieval History, Universidad de Alcalá de Henares, Spain
■ Nationality: British
■ Nationality: Spanish
■ Languages:
English (native) Hindi (native) Punjabi (native)
■ Languages:
Spanish (native) English (fluent) Mandarin Chinese (basic) Portuguese (basic)
■ Career achievements: Started ‘You Humanity’, a blog covering stories of kindness from individuals and organisations across the world during the pandemic. The website and Instagram had hundreds of new visitors and impressions each day. Collaborated with an artist in Berlin to start a social enterprise during the pandemic, creating postcards which were bought by people across the world to send to their friends and families. Profits were used to support 10 young girls in Kenya with menstruation awareness and supplies. Led the team to partner with a global Telecom enterprise in the UK, to automate and transform their internal IT, risk, and HR operations. Generated over £3 million revenue for the company and helped decrease operational costs and increase user experience.
■ Career achievements: Set up new country operations in several countries, including China, Australia and Chile, for projects of up to US$3 million revenue per year. Included selecting and training up to 30 staff, navigating legal and commercial issues, liaising with clients and creating new procedures. At a start-up, designed and implemented procedures, standards and report formats that are still used 11 years later in a U$12 million per year operation. These include quality and tracking procedures for technical documentation handling, and staff performance assessment processes. Led the turnaround of a retail operation of more than £5 million per year revenue, improving revenue by more than 3% annually, reducing costs by 14% over three years, improving staff turnover and morale by over 35%, and helping to develop a group of junior staff to management positions.
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