Accuracy, timeliness and completeness What’s the agreed level of accuracy for the payroll(s) of your employees / your clients? Accuracy is a key factor when processing payroll and it’s promising to see this was collectively 98–99% for 44% of the audience and 13% for 96–97%. Amazingly, 20% of respondents report achieving a level of 100% accuracy.
AMAZINGLY, 20% OF RESPONDENTS REPORT ACHIEVING A LEVEL OF 100% ACCURACY.
25% who voted for ‘Other’ stated: ● There were no service level agreements (SLAs) or agreed accuracy levels ● This isn’t measured ● No KPIs used.
Those also expressed that even though there was no agreed level, 95 – 100% is always the target.
44%
25%
20%
13%
3% 0% 0%
0% 1%
Below 88%
88% – 89%
90% – 91%
92% – 93%
94% – 95%
96% – 97%
98% – 99%
100%
Other
Percentage of all payrolls accurately processed
14
Percentages have been rounded to the nearest whole number for clarity and in some instances may not total 100%
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