Types of errors occurred in the previous tax year (6 April 2022 – 5 April 2023)
Incorrect data on time and attendance records / timesheets
61%
47%
38%
Missed hours / overtime hour
Incorrect leave date
37%
31%
31%
Incorrect starter information
Miscalculating pay
Incorrect deductions
31%
23%
15%
Missed compensation pay
System / technical error
Missed deadlines
Often, where incorrect information is received or entered, it’s incomplete or the first handler gives inaccurate data. Those that stated ‘other’, commented: ● Errors were mainly system issues ● Errors due to other departments (i.e. HR, managers) ● Late notification of leavers and late information supplied.
11%
11%
Missed on variance checks
Other
10%
6%
Incomplete records
None
2%
2%
General Data Protection Regulations (GDPR) breach
Misclassifying employees
2%
0%
Personal data divulged to an unauthorised source
Payslip sent to incorrect employee
16
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