Key performance indicators (KPIs)
What type of KPIs are used?
Do you / your clients(s) use key performance indicators (KPIs)?
33% Error resolution cycle time
55% Compliance
38% Yes
62% No
83% Payroll errors / accuracy rate
21% Overtime
43% Payroll processing time / productivity
21% Total payroll cost / expenses
What type of KPIs are used? Compliance came in at 55% , 33% used error resolution cycle time, 21% used overtime, 83% used payroll errors / accuracy rate, 43% used payroll processing time / productivity, 21% used total payroll cost / expenses, 5% used total turnover costs. 10% selected ‘Other’ and used: ● Headcount, manual payments, non-cash payments, award payments ● Overpayments ● Starters vs leavers, payments outside of payroll cycle, worker numbers.
10% Other (please specify)
5% Total turnover costs
17
Percentages have been rounded to the nearest whole number for clarity and in some instances may not total 100%
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